You’ll notice a change at tfl.gov.uk today as we’ve switched over completely to our new website.
We’ve been trialling it in beta since mid 2013 and adding elements, but it’s now become ready to replace the old desktop and mobile site.
Why have we made this change?
The old site was really popular, with around 20 million visits a month, and 90% of customers rated it positively. However, it had become outdated and was poorly suited to modern devices like tablets and smartphones.
We reviewed all the research we had about what you wanted from a TfL site, supplementing it with some new work, and went back to the basics.
What people really wanted was a great Journey Planner, maps, live travel information, localised and personalised content – all on their device of choice. We needed to be great at catering for mobiles, tablets, laptops and desktops.
So that’s what we’ve done, wrapping it up in a new fresh design.
So what’s changed then?
You’ll see straight away on the homepage that the Journey Planner is even more upfront and central than it ever was. That’s because about half the people using the site visit for Journey Planner.
The navigation is a lot simpler – things which are useful for making a journey are at the top, things about our company are at the bottom.
Once you delve into the Journey Planner you’ll notice that it now uses Google Maps, which will be familiar to most people, and these are now a feature throughout the site.
Also on the homepage you can see we have the familiar Tube service board and similar boards for all our other forms of transport, including roads. For buses you can enter a route or stop name on the homepage to see a route map and live arrivals. You can also save your most used stops as favourites and they will be pinned to the homepage for one-click access.
Below the Journey Planner are three new buttons – Live departures, Maps and Nearby.
Live departures lets you check the next bus, Tube, DLR or Overground service and get route maps in the case of buses. Maps brings together all our mapping information, with the new interactive Google maps. Nearby is something completely new. It places your location on a map and shows you all the public transport stops and cycle docking stations around you, with their live status and next service.
There’s lots more to explore, from the new search through to better information for visitors.
We’re also being clearer than ever before about our projects and improvements, which are now easier to find and understand. We have more work planned to make the corporate content better still so it is easier to see how we operate and what our plans are.
How can I tell you what I think?
All the way through we’ve been really keen to hear from you about what’s good or what could be improved. That has not changed with the launch, we have a feedback bar on the homepage and will be doing a more in-depth survey next week to get your views.
We’re really grateful for all the feedback we have had so far – please keep it coming!!
What will you do now?
For a while we’ll keep working to iron out any problems on this new site. Then we have a really exciting programme of developments to make things better still – from a better Journey Planner to more personalised services. There is plenty more for us to do to make it better still.